Data Protection, General Data Protection Regulation and Privacy Statement
Privacy Policy
RenderProof House Preservation Limited is committed to protecting your privacy and maintaining the security of any personal information you provide to us. This statement outlines how we ensure this and how we comply with legislation on data protection.
RenderProof House Preservation Limited will be acting under the Data Protection Act 1998 (“DPA”) and General Data Protection Regulation (“GDPR”) in relation to such personal data and is committed to complying with its legal obligations under these. For your protection Renderproof House Preservation Limited is registered with the Information Commissioner’s Office (ICO).
This Privacy Policy will explain any areas of our website which may affect your privacy and personal details, how they are processed, collected, managed, and stored, and how your rights under the new GDPR (General Data Protection Regulations) are protected.
Information we collect and how we will use your data
RenderProof House Preservation Limited uses your personal data – including contact telephone numbers, email addresses, personal names, and postal addresses – for the purpose of arranging the provision of damp &/or timber surveys, along with inspections, in order to prepare and issue reports, associated recommendations and estimates for remedial &/or refurbishment work to properties, as instructed by you. Should you enter into a contract with RenderProof House Preservation Limited for the provision of our services, your contact details will be used to maintain ongoing contact until the completion of works and subsequent settlement of accounts/issue of guarantees.
Your rights and how long we hold your data
Data for clients is held for 10 years for guarantee purposes, unless you expressly request and pay the appropriate fee for an extended guarantee product. RenderProof House Preservation Limited disposes of data safely and securely. You have the right to access the personal information held about you and this will be provided within 30 days of your written request, sent to RenderProof House Preservation Limited by email. This includes reviewing for correctness, requesting correction of errors, that information cannot be used to contact you, that information be deleted from our records, and to opt-out of communication. Any information held about you will be sent to you in electronic format. We do not store credit card details. We do not sell, rent or share customer details with any third party for commercial reasons.
Keeping your information secure
RenderProof House Preservation Limited’s servers are protected using HTTPS and SSL technology. Any data provided by you will be as secure as it reasonably can be.
Cookies
This website may use cookies to enhance the overall user’s experience. As per legislation and where necessary, this website ensures the user has the ability to accept and disable the use of cookies.
What are cookies
Cookies are pieces of information sent from a website to the visitor’s hard drive while they are viewing its content. These may be used by companies to provide a more personalised experience, for statistical purposes, or for advertisements. The use of cookies is standard practice across the internet.
Cookies can be ‘persistent’ or ‘session’. A persistent cookie will be stored by a browser and remain valid until its set expiration date and can be deleted by the user prior to expiry. A session cookie expires at the end of the user session on a website once the browser has been closed.
As there are links to external sites, users are advised to be aware of the possible use of cookies. Where applicable and in accordance with legislation, these sites should use a cookie control system which allows the user to give explicit permission or deny the use of cookies.
What we use cookies for
RenderProof House Preservation Limited may use cookies for the following (non-exhaustive) reasons:
- To provide a more interactive and personal user experience
- For statistical purposes
- To show adverts that you might be interested in and control the number of times you see them
Please be aware that disabling cookies could have a negative impact on how a site runs.
Cookies used by service providers
Third-party companies that are providing a service for RenderProof House Preservation Limited or its website may use cookies. These may be stored on your computer when you visit our website.
Google Analytics is used to analyse the use of RenderProof House Preservation Limited’s website. Information is gathered about website use via cookies and any information gathered is used to create reports about the use of our website. For more on Google’s privacy policy, see here.
Cookie disabling
If you would prefer to disable the use of cookies when you visit a website you can do this from your internet browser.
Social media profiles
RenderProof House Preservation Limited may use official profiles on social media channels. We advise our users to verify the legitimacy of any profile pertaining to be our company before interacting with them. Our social media profiles will never ask for user passwords or personal details.
If we provide a social media service for you then you are advised to read the Privacy Policy of that services.
External web links
This website contains links to external websites. We are not responsible for the privacy practices or the content on these sites. Our users are encouraged to be aware that when they leave this website they should read the privacy policy and spam policies of each website that collects personal data. This Privacy Policy applies only to the information collected by RenderProof House Preservation Limited.
Spam policy
RenderProof House Preservation Limited will only contact customers when they have requested to receive communication or there is a need to update you on information about services you have requested from us.
Other privacy notices
We retain personal information for the period necessary to fulfil the services requested, unless a longer retention period is permitted or required by law.
We may revise our Privacy Policy from time to time. Any changes that occur will be posted on the Privacy Policy page of our website.